Kyivstar improved customer experience with Dynatrace

Industry: Telecom operator 

Main tasks: Improving digital services and customer experience 

Vendor: Dynatrace 

Kyivstar, the largest Ukrainian mobile operator, has always focused on providing its customers with high-quality digital services. Given the ever-growing user demands, it is necessary to understand what they need for high-quality access to modern technologies for work, entertainment, and education. 

To achieve this, the company turned to APM solutions that show the impact of individual factors on the user experience and combine all indicators. You can find out why Kyivstar chose Dynatrace and what results it brought in our video. 

Valeriia Yankovska, Head of Electronic Platforms, and Igor Kozenko, IT Service Control Expert, will talk about how Kyivstar has improved its digital services, optimized its systems, learned more about its customers, and improved the user experience. 

Dynatrace is a leader in the next generation of application performance management platforms. Dynatrace optimizes and monitors thousands of applications for more than 4,000 large and small customers worldwide. 

If you have questions about other Dynatrace solutions, please contact us at dynatrace@bakotech.com