Service Engineer

This role puts you at the heart of infrastructure design, deployment, and continuous improvement. You’ll be responsible for making technically sound decisions, proactively supporting clients, and ensuring solutions remain reliable long after implementation.

If you’re looking for a role where your work has a long-term impact, this is your opportunity.

Key responsibilities: 

• Design and implement solutions for clients based on products from leading global vendors
• Customize vendor-standard tools to match specific customer requirements
• Configure, test, and deploy technical solutions as part of project delivery
• Support virtualization environments (Hyper-V, VMware), including migrations and upgrades
• Conduct IT infrastructure audits — analyze systems, networks, and services
• Troubleshoot and resolve service performance issues and potential incidents
• Provide full-lifecycle technical support for services — from deployment to operation and updates
• Maintain and update technical documentation

Who we are looking for:

• Ability to quickly navigate new vendor products and adapt technical documentation to client needs
• Experience working on project-based tasks — planning, execution, testing, go-live
• Strong service mindset with a focus on long-term solution sustainability
• Solid understanding of the OSI model and core networking technologies (Routing, NAT, VPN, VLAN, STP)
• Hands-on experience administering virtualization environments (Hyper-V/VMware), including backup, scaling, and recovery
• Understanding of firewall technologies and experience setting security rules and network policies
• Familiarity with monitoring systems to oversee services, hardware, and network infrastructure
• Basic UNIX/Linux knowledge — command line usage, basic scripting, log analysis
• System-level thinking, proactivity, and the ability to drive tasks independently

Our advantages: 

• International experience: we implement solutions from leading global vendors in cybersecurity and infrastructure
• Transparent motivation: a bonus system that encourages achieving results
• Strong team: mentoring, support, and expertise from colleagues
• Financial stability: compensation for all work-related expenses
• Flexible format: hybrid work, office near Beresteiska metro station (with shelter, stable electricity, water, snacks, and fruits)
• Health care: medical insurance and mental health support